Lineage promise: If something arrives damaged, incorrect, or meaningfully different from what you ordered, we will make it right.
Our Refund Window
Refund and return requests should be submitted within 30 days of delivery unless a longer period is required by law or stated in a specific promotion.
Eligibility
Items may need to be unopened, unused, or returned with original packaging unless the request relates to damage, incorrect fulfillment, or a quality issue.
How To Start A Return
Contact Lineage support with your order number, email address, and a short description of the issue. Photos may be requested for damaged, incorrect, or missing items.
Refund Timing
Approved refunds are issued to the original payment method when possible. Processing times depend on payment providers and financial institutions.
Damaged Or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us promptly. We may replace the item, issue a refund, or provide another practical resolution based on the situation.
