Questions
For product research, ingredient details, or anything we did not answer here. Email: research@lineage.com.
Products
Which Lineage product should I start with?
Start with the formula that matches the outcome you want most: AM support for energy and focus, PM support for sleep and restoration, and Longevity support for daily foundational health.
Can I take more than one Lineage formula at the same time?
Yes. The formulas are designed to stack, but introduce one new product at a time so you can understand how your body responds. Follow the label directions for each formula.
When should I take AM02 Energy + Focus?
Take AM02 earlier in the day, ideally with your morning routine. Avoid taking it late if you are sensitive to stimulating ingredients or if it could affect sleep.
When should I take PM02 Sleep + Restore?
Take PM02 in the evening as part of a consistent wind-down routine. For best results, pair it with regular sleep timing, dim light, and limited late caffeine.
Is LM01 Longevity Support meant for daily use?
LM01 is intended as a daily foundation. Consistency matters more than intensity, so use it as directed and give the routine time before evaluating results.
How long does one bottle last?
Serving count can vary by product and label direction. Check the Supplement Facts panel and serving instructions on the product detail page or bottle.
Ingredients
Where do Lineage ingredients come from?
Lineage prioritizes identified suppliers, documented ingredient forms, and sources that can meet quality and testing requirements before inclusion in a formula.
Are Lineage formulas vegan?
Many ingredients are plant or fermentation derived, but suitability can vary by formula and capsule material. Check each product label for the current vegan status.
Do the formulas contain major allergens?
Lineage avoids unnecessary allergens where possible. Always review the current label for allergen disclosures, and contact research@lineage.com if you need ingredient-specific confirmation.
Are there proprietary blends?
Lineage is built around transparent formulation. Active ingredient amounts are listed so customers can understand what they are taking and why it is included.
How do you choose ingredient doses?
Doses are selected from a mix of human research, safety data, formulation compatibility, and the intended role of each ingredient in the complete stack.
Can I take Lineage with medication?
Ask your clinician before combining supplements with medication, pregnancy, nursing, a diagnosed condition, or a planned procedure.
Subscription
How does a Lineage subscription work?
A subscription sends your selected products on a recurring schedule so your routine does not run out. You can manage timing and products from your account.
Can I change my delivery frequency?
Yes. Delivery cadence can be adjusted from your account before the next order processes.
Can I pause or cancel my subscription?
Yes. You can pause, skip, or cancel from your account. Make changes before the next renewal date to prevent the upcoming order from processing.
Will I get a reminder before renewal?
Lineage sends subscription communications to the email on your account. Keep your account email current so renewal and shipping updates reach you.
Can I add a one-time item to my subscription order?
If the option is available in your account, add the item before the renewal processes. Otherwise, place a separate one-time order.
Shipping
Where does Lineage ship?
Shipping availability is shown at checkout and may vary by destination, product, and regulatory requirements.
How long does shipping take?
Delivery timing depends on the selected service and destination. Once your order ships, tracking will show the latest carrier estimate.
How do I track my order?
Use the tracking link in your shipping confirmation email. Tracking can take a short time to update after the carrier receives the package.
What should I do if my package is delayed?
Check the carrier tracking first. If the shipment appears stalled or misrouted, contact support with your order number so the team can help.
Can heat or cold damage the products in transit?
Lineage designs packaging and stability expectations for normal transit conditions. If a shipment arrives damaged or exposed, contact support with photos.
Quality
Are Lineage products third-party tested?
Lineage uses testing appropriate to each formula, including identity, purity, and contaminant checks where applicable.
Where are Lineage products manufactured?
Products are made with manufacturing partners selected for quality systems, documentation, and supplement manufacturing standards.
Do you test for heavy metals and contaminants?
Yes, formulas are evaluated against relevant contaminant standards, which can include heavy metals, microbial content, and other purity checks.
Can I request a Certificate of Analysis?
For batch-specific quality questions, contact research@lineage.com with the product name and lot number from your bottle.
How do you evaluate new research?
The team reviews human evidence, mechanism, dose, safety, ingredient form, and formulation fit before adding or changing ingredients.
Do Lineage products expire?
Yes. Check the date on the bottle and store products as directed, away from excess heat, moisture, and direct sunlight.
Returns
What is the return policy?
Return eligibility depends on order status, product condition, and timing. Contact support with your order number so the team can review the request.
Can I return an opened bottle?
Opened-product eligibility can vary by policy and circumstance. Reach out with your order details and the team will help with the next step.
What if my order arrived damaged?
Keep the packaging and send photos of the damage with your order number. The team can review replacement or refund options.
How long do refunds take?
Once approved and processed, refund timing depends on your payment provider. It may take several business days to appear on your statement.
Can I exchange one formula for another?
Contact support before sending anything back. The team can advise whether an exchange, return, or new order is the best path.
Account
Do I need an account to order?
You can complete checkout with the options shown on site, but an account makes it easier to manage subscriptions, addresses, and order history.
How do I reset my password?
Use the password reset option on the account sign-in screen and follow the link sent to your account email.
How do I update my shipping address?
Update your address from your account before the next order processes. For an order that already shipped, use the carrier tracking options if available.
How do I update payment information?
Open your account settings or subscription portal and update the payment method before the next billing date.
Can I manage email preferences?
Use the unsubscribe or preference links in Lineage emails. Transactional order and subscription messages may still be sent when required.
Is my quiz or account information private?
Lineage uses account and quiz information to support your experience and orders. Review the privacy policy for the complete data handling details.
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